@Cjl2, Thanks for taking time from your day to reach out to our team for more help with the sound for METV. I can understand how much of an inconvenience this is as you're unable to enjoy content from this channel.
After research we were able to determine this is a third-party issue, originating from the broadcaster (WGTA, out of Toccoa, Georgia). This is not an issue with the Xfinity network, and it is not an issue with your Xfinity equipment. We appreciate your patience while GTA engineers work to resolve the issue as quickly as possible. We’re monitoring the situation closely on behalf of all our customers.
XfinityKei
Official Employee
•
1.5K Messages
10 months ago
@Cjl2, Thanks for taking time from your day to reach out to our team for more help with the sound for METV. I can understand how much of an inconvenience this is as you're unable to enjoy content from this channel.
After research we were able to determine this is a third-party issue, originating from the broadcaster (WGTA, out of Toccoa, Georgia).
This is not an issue with the Xfinity network, and it is not an issue with your Xfinity equipment.
We appreciate your patience while GTA engineers work to resolve the issue as quickly as possible.
We’re monitoring the situation closely on behalf of all our customers.
Please let us know if you have anymore questions.
0
0