@user_bav8jr Thank you for reaching out! Sorry to hear you are having trouble with setting up your new box. Does the remote have new batteries? Does it show any light at all if you press any of the buttons on the remote?
(Please let me know what remote control you have or check it out here just choose your remote and it will take you through a series of steps: https://www.xfinity.com/support/remotes)
XfinityEva
Official Employee
•
2.3K Messages
2 hours ago
@user_bav8jr Thank you for reaching out! Sorry to hear you are having trouble with setting up your new box. Does the remote have new batteries? Does it show any light at all if you press any of the buttons on the remote?
(Please let me know what remote control you have or check it out here just choose your remote and it will take you through a series of steps: https://www.xfinity.com/support/remotes)
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