Visitor
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1 Message
No signal after thunder
My Internet and cable both stopped immediately after a loud thunderclap. The gateway has only a flashing orange light, and my cable box says ‘Looking for a signal.’ I have replaced the Ethernet and coax cables and power-cycled the equipment. Both services are still down.
XfinityRaf
Official Employee
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1.5K Messages
2 hours ago
Good evening @Mahoganie3. If you are having bad weather in the area, it could have cause your services to go down. Head over to https://www.xfinity.com/support/statusmap and input your address to see if you are showing in an area interruption. If not, we can look into it.
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