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user_9uvk3j
1st Topic

3 Messages

Saturday, August 3rd, 2024 6:48 PM

Closed

No show

Lines down since 7/30

tech no show 8/1 8a-8p

tech no show 8/2 8a-8p

tech window today 8a-8p - it’s 3p - still no-show

What is the escalation phone number?

I can’t follow up on line - I’ve burned nearly all my data.

Question

 • 

Updated 

2 years ago

60

1

0

Oldest First
Selected Oldest First
XfinityChristy

Official Employee

 • 

2.7K Messages

2 years ago

 

user_9uvk3j Hello and thank you for reaching out via our Xfinity Community Forums. As someone who works from home, I understand the importance of having our service working. I am so sorry to hear your line is down and would be happy to look into the the ticket to get this resolved. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account.  However, if you want to call that number for you is 1-800-XFINITY

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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user_9uvk3j

3 Messages

I have no data to jump through these hoops. I’ve been on the phone for 1 hour and 40 mins. I’ve been transferred 6 times. 

2 years ago

0

user_9uvk3j

3 Messages

Not a single department at Xfinity has been able help me.

2 years ago

0

CCKrista

Retired Employee

 • 

1.5K Messages

Hello @user_9uvk3j, thank you for taking the time to reach out on social media.  I understand your concern with the lines, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

2 years ago

0

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