No Show to scheduled appointment

No one showed up yesterday for scheduled appointment 1pm - 3pm. I asked where tech is on same text x had sent me to confirm, the response was that they didn't find an appointment on my account. I also have an email from x confirming appointment. This is the second time x has pulled this stunt. There is no recourse with this company. I pay my bills on time for years. I've had issues connecting to internet every day for a week. You have my money on time every month. I expect quality service on time in exchange.