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user_380d9a
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Tuesday, August 15th, 2023 12:10 AM

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No Show Technician & three week wait

Simple question for Xfinity—why do I have to wait an ADDITIONAL ten days on top of the ten days I’ve already waited for a simple cable install, when you guys messed up and never showed up to my home? 20 days without Internet or TV, while I’m actively paying, is ludicrous. Why do I get placed at the back of the line for your failure to just simply show up? Thank god I have other providers in the area.

Question

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Updated 

2 years ago

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EG

Expert

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110.2K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityThomasB

Official Employee

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1.9K Messages

2 years ago

Hello @user_380d9a

 

Very sorry to hear about this experience. We would never have you pay for service that you are not able to use. Was there a need to have a new drop installed to the location? From the sound of things there might have needed to be a replacement drop setup. Appreciate you taking the time to get us in the loop. 

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user_380d9a

2 Messages

@XfinityThomasB​ 

thanks for the reply. I was initially notified that I was not home, which was false. Then two CSRs told me that the tech was running late. After 7PM, I called again to see what was going on, which is when I was told that the tech had called the wrong number and left because they couldn’t reach me. Now I’m being told to wait ten days for a tech to theoretically show up and not mess up something as basic as showing up to an appointment.

2 years ago

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XfinityThomasB

Official Employee

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1.9K Messages

I am hoping to confirm if the delay was related to having to replace the drop (comcast cable) running to your home? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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