1 Message
No show tech
No-show, no call or text. Had an appointment between one and three. I took off work as I work online. I called the representative and they claimed somebody came. That is not true. I was home the entire time. I was also vigilant to my phone and I received no communication. Please advise as the only dates they gave me to reschedule. I am not available. I needed somebody in the morning. This is unacceptable.
XfinityJamesC
Official Employee
•
2K Messages
1 month ago
Greetings, @user_nmzftd! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear about these issues with your appointment, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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