Visitor
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1 Message
No service..REFUND
I have had Xfinity now service at two different addresses and they were both disconnected. I have called numerous times I can't even count the times I called I can't even count the times that I've been on chats these people are straight up liars. I've been to the Granger Xfinity store two times and this guy told me he was putting in a ticket for me to get a refund that was an absolute lie I just got off the phone with customer service and they don't see anything existing as far as the refund. I want my money back this is so ridiculous Xfinity is so ridiculous you charge your arm and leg for these services and I can't even get my $60 back!!!
XfinityJamesC
Official Employee
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2.1K Messages
2 days ago
Greetings, @user_8evh0c! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues requesting a refund, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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