No service

Hi there. Thank you for bringing this to our attention. As someone who works from home and needs a reliable connection, I can absolutely understand how frustrating it would be to lose service after work was performed in your area, spend hours trying to get help, and then find out your appointment was pushed back. I'd like the opportunity to review the account and see what's happening with the connection and the technician appointment. Would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message and we'll take a closer look. We'll do our best to help get this resolved as quickly as possible. We appreciate your patience and look forward to assisting further.