No service

We have been without all service for going on five days. (total outage, no phone, Internet, or televisions. We originally had a service call scheduled, and the tech was a no-show. No notification or reasoning.  I finally got a rep that sent me an email and a phone number of Hello Tech. They said they would be able to solve my problem. After 24 hours of trying to contact them I finally got through. The response from Hello Tech was that they did not know why COMCAST forwarded me their number and they would be of no help in this situation.  We finally got everything connected today at approximately 3 PM.(again, going on five days) with absolutely no service at all (no TV, Internet, etc). I spent hours on the phone trying to get resolution to our problem. My case was finally escalated to a supervisor. We were scheduled for Service on Monday which would’ve been 8 days without any service at all. The supervisor did (on Friday) escalate my appointment to today (three days early) just to get Service back. 

The whole reason for this post is that the Service Tech just told me today that apparently our house was creating some type of feedback into the COMCAST lines and it possibly was affecting other customers in the neighborhood.I was also informed that the reason I had no service for 5 days was because COMCAST had disconnected me. This was done without any notice or notification.  I just think it is highly frustrating that COMCAST can just disconnect your service and not notify you of any problems. Does anyone else think that this is unacceptable or am I totally out of line?