Visitor
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1 Message
No service
I purchased a new phone thru xfinity . The rep had to make corrections for the new apple 17 because phone was assigned to me as I am primary on account . and it is for my daughter out of state.It took several hours for the rep to make the switch successfully however in the process I no longer have service on my phone the primary phone . The rep cannot help me and her supervisor keeps giving her the run around . Oven at a loss ! Who can help me restore service to ky phone ???
XfinityDuron
Official Employee
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908 Messages
2 hours ago
Hello there @user_lek0ku, I understand this could be an inconvenience and I would love to help you get this phone back active. To begin, would you mind sending me your name and the address to your account in a Direct message?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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