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user_91zepc
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2 Messages

Thursday, July 23rd, 2026 8:30 PM

No service

I have not had any service for almost two weeks now, I have gone with the vitual agent so many times I quit counting, I want my service back. Please help me! I get the error message: no signal when I attempt to turn on. Also, virtual  agent promised me a new remote as mine just quit working at the same time, any idea when I could expect that ?

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17 hours ago

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XfinityJeffB

Official Employee

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528 Messages

6 days ago

Hello user_91zepc, thank you for reaching out here in our Xfinity Community forum. I am sad to hear you have been without service for so long, and I want to help you. Had there been any power issues, or service outages in your area before this started?

 

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user_91zepc

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user91zepc, none whatsoever

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17 hours ago

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XfinityAlyssaA

Official Employee

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2.9K Messages

Thank you for confirming that, we appreciate it @user_91zepc. May I also confirm what troubleshooting steps you have tried so far? For example, have you tried restarting your equipment? Are you experiencing issues with your internet as well or just TV service? Have you also received a shipping confirmation email for your remote? 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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