No Service

We have had no internet or TV since 1:26am on 07.05.2026 at 07924-1302. Your website continues to say As Soon As Possible. When will service be restored?

Responses

Oldest First

Selected Oldest First

Latoque

Expert

•

29.9K Messages

14 hours ago

Moved from Email forum

1

0

Hi there, @user_1mfytp I completely understand how frustrating that must be, especially after being without both your Internet and TV service since early this morning. I know seeing the estimated restoration time listed only as "As Soon As Possible" doesn't provide the clarity you're looking for. While we're unable to provide a more specific restoration time than what's currently shown on the service interruption status page, please know that our technicians are actively working to restore services as quickly and safely as possible. We sincerely apologize for the inconvenience and appreciate your patience while the work is being completed.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

13 hours ago

0

XfinityJohnG

Official Employee

•

2.9K Messages

13 hours ago

Thank you very much for reaching out to our team. I know how frustrating any service interruption can be. The Xfinity app or the Xfinity.com/myaccount site will have the most up-to-date information on that interruption. If that is in the as soon as possible status that can mean that the issue is under investigation, and they are determining the cause.

0

Customer Service

user_1mfytp

No Service

Latoque

XfinityRichard

XfinityJohnG

New to the Community?