Visitor
•
1 Message
No Service
Last week by mistake Xfinity shut off my cable television. The landline and internet continued to work. I have been a customer for over 25 years and have never been late paying by bill. I have spent over 30 hours this week trying to get my service back. Still waiting. I continue to speak with representatives and nothing ever gets resolved. I continue to pay for no service. Does anyone know of a telephone number or email address to file a compliant.
XfinityCarolyn
Official Employee
•
62 Messages
7 hours ago
@user_20v7pb Thanks for reaching out to us in reference to your service. I do apologize for any inconvenience this has caused you, and I would be more than happy to assist you today.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0