Good morning @user_i4ws67 One thing to remember is NOW is prepaid, while XFINITY is your traditional postpaid service. Also, NOW service is separate from being an XFINITY customer. While it does use the same physical infrastructure, the billing, troubleshooting and support are handled exclusively online. We do not have the ability to view, change, update or troubleshoot NOW services. For help and support you can check https://www.xfinity.com/xfinityassistant/?intent=skill.cxao.now.entry
XfinityJoe
Official Employee
•
1.1K Messages
3 days ago
Good morning @user_i4ws67 One thing to remember is NOW is prepaid, while XFINITY is your traditional postpaid service. Also, NOW service is separate from being an XFINITY customer. While it does use the same physical infrastructure, the billing, troubleshooting and support are handled exclusively online. We do not have the ability to view, change, update or troubleshoot NOW services. For help and support you can check https://www.xfinity.com/xfinityassistant/?intent=skill.cxao.now.entry
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