user_4658fi Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you are not having a good experience, and we'll do our best to help. If you have not already checked, we suggest going here (https://www.xfinity.com/support/articles/check-service-outage) to see if there is an interruption of service in your area.
XfinityBenjaminM
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