Visitor
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4 Messages
No service
No service since 8/25. Two house service calls no call no show. How is this acceptable. Next appointment Saturday almost two weeks without service. Please help
Visitor
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4 Messages
No service since 8/25. Two house service calls no call no show. How is this acceptable. Next appointment Saturday almost two weeks without service. Please help
EG
Expert
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114.3K Messages
2 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySean
Official Employee
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248 Messages
2 months ago
Hi there user_1s3yfu! Thanks for reaching out through our community forums! I work from home and rely on my service to do my job, so I can definitely understand how frustrated you may be to have gone without service this long! We'd be more than happy to see if there's anything we can do to help. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll see what we can do.
To send a direct message, please click on the chat icon in the top-right corner • of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_eftdcn
Visitor
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1 Message
16 hours ago
please replay my complain
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