No service

We have not had service since May 6th when we had a storm. They come out and say the wire has to be reattach to the pole. Ive had appointment after appointment where they are a no show. Someone please help me get my wifi back up, going on almost 2 months. Im about to cancel my service at both addresses and mobile service.

Responses

XfinityShawn

Official Employee

•

1.6K Messages

1 day ago

user_sp4fua This isn't the experience we want you or any customer to have, and my team can help. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

0

Customer Service

user_sp4fua

No service

XfinityShawn

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