Visitor
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1 Message
No service
I have paid good morning I have paid to reboot my internet and I have been waiting for over an hour nothing has come up plus when I tried to pay it about 1:30 this morning it rerouted me to somewhere else and they charge my card $47 I am not pleased right now can you please help
XfinityKei
Official Employee
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1.5K Messages
2 days ago
@user_tyunj9 You have reached out to the right team for help! I am happy to check on your account to resolve your concerns. Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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