Thank you for reaching out and creating a new post. I appreciate you coming to us here on Forums for help. You have a great community of specialists, community experts, and fellow customers who are always willing to lend a hand. I see you don't have internet or cable, and I can imagine how frustrating that has been.
Have you been able to check the Status Map for any service interruptions impacting your location? Any recent bad weather in the area which could have affected you outside line? Can you also tell me about any troubleshooting you've done so far?
EG
Expert
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110.1K Messages
1 month ago
First. Check here for official info on any possible local outages;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use the Xfinity App: https://www.xfinity.com/apps
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XfinityVianney
Official Employee
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2.1K Messages
1 month ago
Hi @user_gw8h3z,
Thank you for reaching out and creating a new post. I appreciate you coming to us here on Forums for help. You have a great community of specialists, community experts, and fellow customers who are always willing to lend a hand. I see you don't have internet or cable, and I can imagine how frustrating that has been.
Have you been able to check the Status Map for any service interruptions impacting your location? Any recent bad weather in the area which could have affected you outside line? Can you also tell me about any troubleshooting you've done so far?
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EG
Expert
•
110.1K Messages
1 month ago
@user_gw8h3z
Were you able to obtain any info from the link that I supplied or in the App about possible outages ?
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