Thu, Feb 18, 2021 5:00 PM
2 m ago
Hello, @EdwardT. Thank you for reaching out to our team about the service interruption you experienced. I know Uri did some damage in your area, so I hope everyone is safe. We'll be happy to review your account for applicable credits. You're in the right place for help. 🙂 Please send me a message by clicking on "ComcastLizzy" and then selecting "Message". Please message me with your first and last name and complete service address.
@EdwardT thanks for reaching out with the information requested. Moving forward please don't post any personal information in the Xfinity public forum. Your security is a #1 priority for us. Please send me a private message by clicking my username "ComcastAnna" and selecting "Send Message" from the drop down. I look forward to continuing our discussion in private!