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user_e8911f
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2 Messages

Saturday, July 15th, 2023 7:11 AM

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No service or help

Comcast xfinity are useless when it come to help, the smug look on the CEO face says it all, get real give us a service we pay too much for

Question

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Updated 

2 years ago

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EG

Expert

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110.2K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityThomasD

Official Employee

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1.2K Messages

2 years ago

@user_e8911f We'd be happy to help however we can here. What trouble are you having with your services?

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user_e8911f

Visitor

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2 Messages

2 years ago

So there are at least three properties on my road have no internet or Comcast comms, they saynthere is nothing wrong and must be something in the house.

I am currently 4500 mile from my home and cannot check on the cats, talk to them allow access to the house for feeders to enter the home as the wifi is down, I am very co cerend now as its two days and no help .....thank yoj

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XfinityDena

Official Employee

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3.2K Messages

Oh no! I am sorry to hear that you can't check in on your cats. I myself have dogs and have a camera where I can check in and speak with them so I understand how important it is to us fur parents. Did you provide a key as a manual way for someone to get in your home? My front door works on WiFi for access with a code but also has a physical key to enter the home. 

 

We offer convenient self-service options to check service interruptions through My Account, the Xfinity App, or the Xfinity Status Center at http://www.xfinity.com/support/status. Have you checked there yet? If no interruption, I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken? 

 

I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step. It is not just to pay your bill or to get notifications about interruptions. To learn how to troubleshoot in the future you can follow the link: https://www.xfinity.com/support/articles/using-xfinity-app. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs.

 

If a technician is needed to check out the home further I will let you know that an adult (18 years of age or older), who can approve account decisions and changes, needs to be present for the duration of the appointment, any furniture that needs to be moved would have to be moved already for the technician so they can access the equipment and if you have any pets if you could have them secured while the technician is on site. 

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2 years ago

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