Skip to main content
user_pzlfpn
1st Topic

Visitor

 • 

4 Messages

Friday, March 13th, 2026 7:02 PM

No Service, no number to call

A tree fell on the cable providing internet to my house. This pulled the cable out at the telephone pole. The Xfinity Assistant has no way of me telling them what the problem is. Why doesn't Xfinity Service have a telephone number? Star Link here I come.

Question

 • 

Updated 

3 hours ago

15

2

0

Oldest First
Selected Oldest First
EG

Expert

 • 

116.6K Messages

7 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

1

0

XfinityQuemekia

Official Employee

 • 

972 Messages

6 hours ago

I am so sorry to hear about the tree falling, that sounds like a stressful situation, and I definitely understand the urgency of getting your internet back up and running. I hope everyone was safe! 

 

You can always bypass the Xfinity Assistant by using our dedicated Report an Issue Page. Select "Low-hanging or down cable wires posing a safety risk" to escalate this directly to our local maintenance teams @user_pzlfpn.

 

4

0

user_pzlfpn

Visitor

 • 

4 Messages

I did this but got no indication it was received. When a company charges as much as Xfinity and you have no way of contacting the company, they don’t care about customers. I have cell service with Xfinity now I can’t even use my hotspot.

Like

Reply

6 hours ago

0

XfinityNatalie

Official Employee

 • 

630 Messages

@user_pzlfpn, We would be more than happy to check further into this for you. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. 
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.  

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

4 hours ago

0

user_pzlfpn

Visitor

 • 

4 Messages

@XfinityNatalie​ I see no way to direct message you. There is no bell icon. 

Like

Reply

3 hours ago

0

XfinityNatalie

Official Employee

 • 

630 Messages

 

user_pzlfpn, Please follow this link here on how to send us a direct message, and let us know if you are still having trouble.

 

‎How to: Direct messaging within the forum | Xfinity Community Forum

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 hours ago

0

forum icon

New to the Community?

Start Here