No Service, No Information, No Nothing

I’m in Atlanta. The storm passed 30 hours ago. The power has been back for 18 hours. The area is cleaned up and dry. ATT reports no outages in the area. Google Fiber reports no outages in the area. Xfinity has been out for 31 hours and counting, and all we are told is that they will send someone out “when it is safe.” For which we are paying a bundle. So why?

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XfinityBrianH

Official Employee

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859 Messages

21 days ago

user_wkyp2t Thank you so much for reaching out to us here today, I hope you and your family is safe after the storm! You can find information on Xfinity's Hurrican Helena response at the following link https://florida.comcast.com/2024/09/24/helene/.

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user_wkyp2t

2 Messages

@XfinityBrianH thank you for your reply. I am not in Florida.

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21 days ago

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XfinityBrianH

Official Employee

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859 Messages

user_wkyp2t Apoloigies, logging in at to the Xfnity Status Center https://www.xfinity.com/support/status should bring up information on a service interruption in your area.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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21 days ago

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user_5wonq5

1 Message

21 days ago

Same here. I live west midtown and things are still out as well. When it comes back up, I may switch to [Edited: "Solicitation"]; this is ridiculous.

(edited)

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Customer Service

user_wkyp2t

No Service, No Information, No Nothing

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