No service for going on two weeks and no end in sight…

There was a hurricane in my area and, although I understand the extent of damage, I’m having difficulty understanding why my small, local Co-Op power company has every home in the county with power again within less than two weeks and yet a nationwide company like Comcast / XFINITY is unable to have any trucks working in our town?  I’ve seen power trucks galore and not one single XFINITY worker save for the one who came to my house yesterday (after I had two appointments scheduled that no on called or showed up to) saying there was nothing he could do and he had no idea when they may be able to get to our area.  After calling into the company, he still said there was no timeline for repairs.  I also made three appointments for service, explaining in detail the immensity of the job (cable wires off of poles on entire street) and no one called to cancel or bothered to show up to either of them.  I certainly hope you don’t plan to bill me for all of this time that I have no use at all.  What is the protocol for that?