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user_jgd7qe
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Visitor

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2 Messages

Wednesday, July 1st, 2026 6:57 PM

No service for 9 months and appointments rescheduled, tickets closed, etc.

I moved into my townhome in September, and Xfinity has been unable to fix a cable line running off my property for over 9 months. I have been in contact with support multiple times; tickets have been closed with no notice; appointments have been constantly rescheduled. They continue to charge me for service they don't provide. Just today, the support person told me they would soon charge me more, even though they still have not connected the cable line.

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9 hours ago

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XfinityThomasD

Official Employee

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1.9K Messages

10 hours ago

 

user_jgd7qe Terribly sorry to hear that you've been without service for so long and unable to get the line fixed. Our team can look into the previous work orders and see if we can reach out to the local leads to escalate the issue for you. Since we need some information and don't want it shared publicly, please send our team a direct message with your full name and address.

 

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "Start new conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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