ET-PM's profile

New Poster


1 Message

Tue, Jan 5, 2021 6:00 AM

No service credit

The DVR that I recently exchanged twice is not working and the live agent would not schedule an appointment for a technician until an agent calls about an open ticket. This was two days ago and still no call.  I would like a credit on my account for the time it takes the agent to call.  Can you help?  Thanks. 


Official Employee


326 Messages

5 m ago

Hello, @ET-PM., I will be more than happy to help with a service credit and your DVR service. I sincerely apologize for all the trouble. We can credit your account and schedule an appointment if needed. Please select my username to use the send message option to send over your name and service address so I can assist. 

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