No service at new address

I scheduled my service to move yesterday. I installed the gateway at the new place and opened the Xfinity app.

To my surprise, the app still had the old service address displayed and simply says my account is "disconnected". There appears to be no way to navigate in the app to activate the service at my new address. The new address doesn't appear to be attached. 

I tried to link the new address to my account, but it tells me that the information doesn't match your records.

I got the toll free number from the AI assistant, and opted to communicate through text. I the received a text saying "we are unable to process this request" and it sent me back to the AI assistant. 

I'm going in circles. Can anyone help?