Shawnwar216's profile

New Poster

 • 

2 Messages

Sat, Sep 26, 2020 12:00 PM

Closed

No service AGAIN! after technician left NEW neighbors house

This is the 3rd time that when a new neighbor moves in we lose service. We are extremely frustrated and would like this resolved today. I can’t believe how this keeps happening!? It’s 2 single family homes on one pole THATS IT!!!! nobody else. Daniel in customer service thought it was funny when I said I will go to the pole and switch the wires around myself. We want this escalated!!!
XfinityAmir

Official Employee

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6.6K Messages

1 y ago

Hi Shawnwar216, I sincerely apologize for the interruption in your service. We take these matters seriously and I would like to get a tech out as soon as possible to get everything back up and running for you. To get started could you please send me a private message with your full name and account number by clicking on my name (ComcastAmir) and then click "Send a message"?

XfinityAmir

Official Employee

 • 

6.6K Messages

1 y ago

Hi Shawnwar216, unfortunately I don't see a response from you here so I will need to close this thread as completed. If you need further assistance please create another post and someone from our team will be able to assist you further. Have a good day 🙂  

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