1 Message

Fri, Dec 17, 2021 6:28 PM


No Router Delivered


I ordered a router/internet set up to be delivered to my place. It says it was delivered to the safe locker in my apartment building but there is no package. Not only that, but when I try to access my account to make sure I input my address correctly, it throws an error and I can’t access any of my account information. Please help!




96.9K Messages

1 year ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee


348 Messages



Hey there! I'd love to help track your order and modem.

Please send me a private message with your name and address to get started. 


To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee


424 Messages

1 year ago

Hello! Thank you for reaching out to us! Could you please send our team a private message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity
Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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