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BradWS3
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4 Messages

Thursday, August 17th, 2023 4:35 PM

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No Response to Two ECM Tickets

I have been trying to get an Xfinity Rewards problem fixed for almost 2 months. Two separate ECM tickets have been opened and I cannot get anyone except the poor frontline reps to help me and it is obviously way over their pay grade. Any suggestions?

Thanks, Brad

Question

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Updated 

1 year ago

669

2

XfinityBillie

Official Employee

 • 

3.4K Messages

2 years ago

@BradWS3 We appreciate your time in reaching out to us here on our Xfinity Forums. You've reached the right team to help you, I'd love to look into this further for you. Please send us a DM to Xfinity Support with your full name and address to get started. 


To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
 Press Enter to send it
 



0

0

user_juw5vo

1 Message

2 years ago

This Mohammad [Edit: Last name] I requested to unlock my phone on 9 Nov that is fully paid at the same day, it is about a week that still my phone is lock and I am out of service, I tried and chatted many time with different xfinity agent to update me and say some good new but since Nov 9 each agent telling that you should wait 24 hours , or should wait one more day.

This is really frustrated me and it is non sense that the xfinity are not able to solve such a very small problem in a week, Xfinity took my money without any service.

It is a big shame for xfinity to take money form costumer and provide noting as well as I am not sure that xfinity solve my problem or not.

(edited)

3

0

XfinityEva

Official Employee

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1.7K Messages

@user_juw5vo Thank you for visiting our Xfinity Community Forums for additional assistance with your Xfinity Mobile device. 

 

We can further assist, please send us a direct message with your full name and service address and any ticket numbers if available. 

 

To send a direct message: 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_sysbzf

2 Messages

Hi. I need help

I have 2 trade-ins starting from almost 6 months ago.

I haven't gotten any credit for the one that was received and approved.

I have another one where my less than a year old phone was received but xfinity cancelled the trade-in a month later.

Thanks

1 year ago

0

XfinityBenjaminM

Official Employee

 • 

2.1K Messages

@user_sysbzf Hello! Thank you for reaching out to us here on our Community Forum. Have you already tried working with our Xfinity Mobile Team directly to get this resolved? You can reach them at (888) 936-4968. If you have alredy attempted to resolve this through them and are still in need of assistance, please send us a Direct Message with your full name and address. Here are instructions on how to send us a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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