No response to outage

Hey, @user_zf0hn6. Sorry to hear about your service being down! You've come to a great place for support, and our team is always happy to help however it can :) We provide some ways for you to keep track of updates as they become available - you can typically use the Xfinity App and/or visit our Support Center for further details. However, if neither of those places reflect a status for you, I'm happy to take a closer look! Feel free to send our team a direct message to continue.

How to send us a direct message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you! 

Hello again, @user_zf0hn6! After we ran some diagnostics and attempted remote troubleshooting, which did not get you back online, a Trouble Call (tech visit) was scheduled. However, we show that the appointment was cancelled, and we haven't heard from you in a while. I hope this means things are working well for you now! If you ever need us down the road, don't hesitate to create a new post, and our team will be here to support you the best we can :)