Visitor
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1 Message
No response to outage
I am unable to get a service appointment for a tech to come out, check the service, and replace the modem
Visitor
•
1 Message
I am unable to get a service appointment for a tech to come out, check the service, and replace the modem
XfinitySara
Official Employee
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2.3K Messages
2 hours ago
Hello, @user_flk9dr! Thank you for taking the time to create a new post about your service concerns. I'm so sorry to hear that you've been facing a service interruption, and I'd love to help however I can! The best way for you to track real time updates is by using the Xfinity App, and by visiting our Support Center. Here, you may also sign up for text notifications of any updates as well, just keep in mind that the interruption can be intermittent until service is fully restored in your area. To confirm, this is a known issue that has already been reported?
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