2 Messages
No Response for my request to add new address after almost 2 months
I had a support ticket open with Xfinity, the number is [Edited: "Personal Information"], it was about making my address serviceable by Xfinity.
I was told that I should get an update in 10 business days back then.
I live in a new construction community, Xfinity is supported based on Seller. And my next-door neighbours are already using Xfinity internet.
Is there anyway to expedite the process to add my address as serviceable in your system?
EG
Expert
•
108K Messages
8 hours ago
The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityLinda
Official Employee
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1.5K Messages
1 hour ago
@EG Thank you!
@user_syzboy Thank you for meeting us here in our community about the request for serviceability. We can definitely check into this for you. We'll need to get some more information in order to investigate. No worries. You've reached the right place for help. Please send us a Direct Message with your full name, and the complete address of where you are requesting service. We look forward to your message.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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