4 Messages
No response for downed wires
I have reported internet outage downed wires at my home using your online link which seems to register nothing. Contacted an online agent who promised someone will be here today 3/9 but no one showed up ( I have proof in text message of the interaction). Contacted a live agent on phone after 20 mins of waiting to learn that no appointment was made for today. Requested to speak to supervisor but agent couldn’t get anyone to come to phone. Is this what a customer of 30+ years should expect? I’m frustrated and will be looking for alternatives.
EG
Expert
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113.1K Messages
6 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityLinda
Official Employee
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2.1K Messages
6 months ago
@EG Thank you!
@user_70b7df Oh, no! We're sorry to hear about your experience with the downed cables. We're happy to look into this for you. Please send us a Direct Message with your full name and complete service address. We look forward to hearing from you.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window• Press Enter to send your message.
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Collector
Contributor
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20 Messages
6 months ago
Standard Comcast service
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