No resolution

Dear Xfinity Support Team,

I am writing to express my extreme disappointment with the handling of my account.

Approximately four weeks ago, I spoke with a representative to lower my monthly bill while ensuring I kept all my premium channels, specifically including HBO and Netflix. I was assured that my service would remain unchanged; however, once the new plan became active, I lost access to both subscriptions.

Despite spending hours on the phone to resolve this, and being promised four days ago that I would be restored to my original plan, my services are still not working properly. While I received a $50 credit, this does not adequately compensate for the continued inconvenience and the amount of time I have invested in fixing this error. Given my long-standing loyalty to Xfinity, I am requesting at least one month of free service in addition to the immediate restoration of my channels.

Please provide a timeline for when my services will be fully functional and confirm that my account has been corrected.

I look forward to your prompt response and a resolution to this matter.