Howdy user_1iuqdj! Sounds like an X1 refresh is needed. No worries! That is super easy. Here is a great link that breaks down the full process.
Please remember that performing a System Refresh will interrupt all X1 TVs and recordings in your home for up to 10 minutes. Once the System Refresh is in progress, don't unplug or turn off any of your TV Boxes, which will automatically restart during this process.
XfinityThomasB
Official Employee
•
2.1K Messages
1 year ago
Howdy user_1iuqdj! Sounds like an X1 refresh is needed. No worries! That is super easy. Here is a great link that breaks down the full process.
Please remember that performing a System Refresh will interrupt all X1 TVs and recordings in your home for up to 10 minutes. Once the System Refresh is in progress, don't unplug or turn off any of your TV Boxes, which will automatically restart during this process.
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