1 Message
No Resolution for Damage Claims?
After switching to Xfinity in May, when they came to install the cable line in our backyard they completely cut the sprinkler system, buried it, and left without saying anything. I completed a damage claim that day, and was told there would be resolution within 10 business days. After two weeks and no word apart from automated emails saying they were "working on it" and to wait for a response, I called and they asked me to upload more proof. After uploading more pictures, another week with no call back or resolution.
At this point, I have called 6 times, and the last time I actually spoke with a supervisor. I was told someone would be contacting me about the damage claim within 24 hours and now it has been over 5 days. This has been the absolute worst customer service experience I've ever had. Not to mention it's the middle of summer and we have been without our sprinkler system for over a month. It's baffling to me that a company could cause this damage and not provide any resolution.
EG
Expert
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110.4K Messages
11 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAlyssaA
Official Employee
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1.8K Messages
11 months ago
Good afternoon @user_wyq1ei, and thank you for reaching out to our Communities team regarding your damage complaint issues. I'm sorry to hear that when your cable line was installed in your backyard that your sprinkler system was damaged. I'm also very sorry to hear that there has not been a resolution in the provided time frame, this is never the kind of experience we want for our customers and understand your frustrations and where you are coming from. We appreciate you bringing this situation to our attention and assure you that you've reached the right team to help look into your damage complaint concerns further. Our team will be able to reach out to the proper local teams to help get this resolved, you're in good hands now!
You've spent a lot of time and energy on this already and we'd be happy to get this addressed as quickly as possible. To look into this further, can you please send us a Direct Message with your first and last name along with the service address on the account? To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
We look forward to working with you further and will do everything we can to help turn this situation around!
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