Visitor
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2 Messages
No resolution/ awful customer service
Honestly the worst customer service EVER! I’ve waited a year now with over 30 appointments scheduled for a tech to come out and redo the line they installed when I signed up with them. I’ve got recorded calls with them, emails and the fire marshall has came and documented the fire hazard because of Xfinity negligence when installing my Internet line. The reviews are awful and I completely regret signing up with them. I DO NOT recommend Xfinity to ANYONE I tell potential customers the massive issues I’ve had and many others.
XfinityAlfonso
Official Employee
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1.6K Messages
18 hours ago
This definitely isn't the experience that we want for you as our valued customer! We want to do all we can to help and improve your service quality and really earn your business and loyalty.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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