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No refund issued after customer service representative said there’d be one.
I was supposed to get a 31$ refund but my account was never credited even after a customer representative confirmed I’d get it. The ticket was closed with no details whatsoever. I also have a screenshot saying there’d be a refund issued.
Your ticket [Edit]regarding your Account refund request has been closed. No further action is required.
Review your ticket here: xfinity.com/support/digital-ticketing
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XfinityMarcus
Official Employee
•
1.5K Messages
4 months ago
user_j5lgxv thank you for using the Community Forums page to reach out today. I understand that you are looking for a missing refund, and we can definitely help get to the bottom of that billing concern for you. Can you provide me your full name and complete service address in a direct message?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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