U

Visitor

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3 Messages

Tue, May 4, 2021 7:11 PM

No record of Gift Card?

Hello,

We are a long time Comcast/Xfinity customer and transferred 5 lines to Xfinity Mobile from Verizon on November 30th. When placing the order we were told we would receive $250 off each iPhone AND a $250 gift card for each current line ported AFTER making 3 payments. I asked the representative to make a note in our account and he assured me he did. It's been over 90-days and I just checked the Rewards Center. It showed no rewards. My wife called customer service and they also said no rewards. I have to admit I getting a little frustrated. We were happy with Verizon. The incentives are the only reason we left Verizon. Does anyone have any advice?

Responses

ComcastMarcos

Official Employee

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162 Messages

1 d ago

Hello, @, thank you for reaching out in our forum for help with your gift card concern. I would be doing the same thing if I was you, so I totally get where you're coming from. I'm always like a dog on a bone with free stuff lol, but I have your back on this. We may end up needing you to reach out to our Mobile team specifically, but I'd love a chance to take a look for you. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

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Visitor

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3 Messages

Thanks, ComcastMarcos. I just sent the information you requested.

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