Visitor
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3 Messages
No record of Gift Card?
Hello,
We are a long time Comcast/Xfinity customer and transferred 5 lines to Xfinity Mobile from Verizon on November 30th. When placing the order we were told we would receive $250 off each iPhone AND a $250 gift card for each current line ported AFTER making 3 payments. I asked the representative to make a note in our account and he assured me he did. It's been over 90-days and I just checked the Rewards Center. It showed no rewards. My wife called customer service and they also said no rewards. I have to admit I getting a little frustrated. We were happy with Verizon. The incentives are the only reason we left Verizon. Does anyone have any advice?
Responses
ComcastMarcos
Official Employee
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162 Messages
1 d ago
Hello, @user_88a52d, thank you for reaching out in our forum for help with your gift card concern. I would be doing the same thing if I was you, so I totally get where you're coming from. I'm always like a dog on a bone with free stuff lol, but I have your back on this. We may end up needing you to reach out to our Mobile team specifically, but I'd love a chance to take a look for you. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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