No receiving the service we pay for - Lines on electric poles need replaced we were told
My family has been trying to get the Comcast lines fixed in our back yard for over 1.5 years. I have wasted on the order of 40 hours on the phone over this time period and Comcast reps have been to our home 6 times. Comcast’s final diagnosis was the main cables on the electric poles need to be replaced for the entirety of Harvest Road. This is what we were told by Comcast. They replaced every inch of wire in our home and the line going to the pole already. We were told many months ago the cables would be fixed but they never come. The internet and TV service at our home is terribly slow and sometimes doesn’t work at all. We pay for the most expensive and “fastest data” plan they offer. We need fast internet for my work from home job and the kids need it for school. When I call I get reps from all over the World and all they tell me is to reboot for the (no exaggeration) about 50th time. This big company we feel is stealing from us. I pay a lot of money (about $240 a month) for this service but don’t get the service. This is effecting my children’s school efforts and my job which is our livelihood. I have contacted the township building and they said there is nothing they can do. If the lines behind my home are not replaced soon and someone doesn't contact us directly in the next few business days we will be contacting all our state reps, leaving dozens of bad reviews, and contacting consumer affairs and the better business bureua.