Visitor

 • 

1 Message

Wednesday, February 25th, 2026 5:36 PM

No Receipt for Returned Equipment

My husband and I returned the equipment on my account on February 15th. I received a cancellation request in my email on the 17th and we dropped our equipment off at the nearest store on the 15th, same day we got new service and we got no receipt and i continue to receive calls to return equipment we have not had since then. 

Oldest First
Selected Oldest First

Official Employee

 • 

44 Messages

12 hours ago

@user_7npze1 I want to look into this for you since you returned equipment and still being notified about it I'll need some more information 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Official Employee

 • 

2K Messages

9 hours ago

user_7npze1 I am happy we were able to assist you with your concern. Have a great rest of your day!

 

forum icon

New to the Community?

Start Here