Visitor
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1 Message
no receipt after returning equipment
We received our new cable box on the 1/1/26 and were told to return old equipment but did not provide a mailing label or any instructions. We took it to the local infinity store, but they would not give us a receipt and told us one would be emailed to us the next day. After 5 days, we returned and again asked for a receipt. They said they can't provide one, but that one would be mailed within 2 weeks of returning it. Still nothing. How can I prove we returned it? And why has xfinity quite giving receipts when equipment is returned?
EG
Expert
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116K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJoe
Official Employee
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1.2K Messages
2 hours ago
We would be happy to make sure the equipment is returned @user_pjtdx0
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3kYXwkR for an example
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