Visitor
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1 Message
No Real Service
Terrible! No real relevant service available.
We have internet issues with Xfinity. It is a cable line and we upgraded to 500MBPS. The router is right next to my computer
Specific issues are … dragging speeds, (especially in the evenings), no connection when the microwave is on. Speed test is showing average of 180 MBPS. Should be more, but not low enough to cause the lag time that we experience.
[language]
I turned in and off every device, unplugged the router and nothing changed. AI texting service does not let you ask real questions. Just choose a question or answer out of the list. Calling the 1-800 number is almost the same. It checks our WiFi connection then will always automatically reset it. It will never connect me to a live person so I can explain our specific issues.
again [language]
XfinityJohnG
Official Employee
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2.4K Messages
2 days ago
Thank you for reaching out to our team here. I will be happy to look into any service issue you are experiencing from here for you. Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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