No promotions available?

I called Xfinity 6 months ago and was told they had no promotions/packages available that could lower my bill. They suggested calling at another time to see if there were any new offers. I called again today and got the same exact answer.

I have been an Xfinity customer in 3 different states over the past 11 years, and this is the first time I haven't been able to get any promotions. Why?