Visitor
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2 Messages
No Promo Code Provided and AI Chat is NOT Working to Redirect me to a Live Agent
I'm so frustrated. I claimed the "Snag a 49ers Kids Club Gold Membership, on us San Francisco 49ers Kids Club Membership" item in Xfinity Rewards and I am a Diamond Member. There is no promo code showing for this reward so I cannot actually claim it. A promo code is needed to submit the form.
I'm so frustrated since I also tried to call 1-800-COMCAST and after I go through the prompts, the AI agent there just hangs up on me. There is no way to get a live agent. You really need to fix your customer service avenues.
Community Best Answer
XfinityRay
Official Employee
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4.4K Messages
40 minutes ago
Hi there, @imakegoodbabies! That sounds like an awesome reward! We are glad to further help and see if we can get the code for you. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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