Jonimelissa02's profile

New Poster


1 Message

Sun, Dec 27, 2020 10:00 AM

No Primary User

I'm the only user on my account but when signing into HBOmax, it shows I'm secondary. When I look up my address, primary user is blank and I'm just listed as user.



Official Employee


6.1K Messages

5 m ago

Hi @Jonimelissa02

Thanks for posting to the Xfinity Forum. Sorry for the login issues you're running into. Can you please use this link to verify your Comcast username? Is this the one you're using to log into HBO Max? 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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