Visitor
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1 Message
No phone service
I have just started to use your mobile service and have restarted both our phones and still have no service. What is going on. Hopefully I didn’t make a mistake switching to your services. [EDIT: Personal information] I need this resolved immediately
XfinityLinda
Official Employee
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2.7K Messages
4 hours ago
Thank you for meeting us here in our community about the trouble with your Xfinity Mobile service, @user_e5aq6c. I'm sorry to hear about the trouble. We're happy to help. Please send us a Direct Message with your name, and complete service address. We look forward to hearing from you.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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